Privacy Policy

1. Introduction

Bewl Adventures (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, make a booking or contact us.

Bewl Adventures is part of the Elite Leisure Collection. Our registered address is Bewl Water, Lamberhurst, Tunbridge Wells, Kent TN3 8JH, United Kingdom.

2. Information We Collect

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Enquiry and booking information (preferred dates, group size, activity preferences)
• Payment information (processed securely via our payment provider)
• Medical or accessibility information relevant to your visit
• Newsletter subscription preferences
• Website usage data (cookies, analytics)

3. How We Use Your Information

We use your personal information to:

• Process and manage your bookings and enquiries
• Communicate with you about your visit
• Send you newsletters and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Ensure the safety and wellbeing of our visitors

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR: contract performance (bookings), legitimate interests (improving our services), consent (marketing communications) and legal obligation (health and safety records).

5. Data Sharing

We do not sell your personal data. We may share your information with trusted third parties who assist in operating our business, including payment processors, email service providers and analytics tools. All third parties are required to protect your data in accordance with applicable law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are retained for six years. Marketing preferences are retained until you unsubscribe.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@bewladventures.co.uk.

8. Cookies

Our website uses cookies to improve your experience and analyse site usage. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@bewladventures.co.uk
Phone: 01892 890 000
Post: Bewl Adventures, Bewl Water, Lamberhurst, Tunbridge Wells, Kent TN3 8JH

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.